Return, Refund and Cancellation Policy Thehackitect Solutions Limited (TSL) - Effective Date: 27 October 2026 - Official Website: https://tslweb.site - Support Email: info@tslweb.site 1. Introduction Thehackitect Solutions Limited (TSL) is committed to providing affordable, reliable, and professional digital services to individuals, businesses, educational institutions, and other organisations. This Return, Refund and Cancellation Policy explains how cancellations, refund requests, billing disputes, and service-related complaints are handled. TSL primarily provides digital services, software, subscriptions, hosting, and professional technology solutions. Consequently, physical product returns generally do not apply. We aim to handle all requests fairly and transparently, in accordance with the terms of the service purchased and applicable laws. 2. Services Covered This policy applies to services provided through TSL's official website, "https://tslweb.site", and its authorised platforms, including: - Website design, development, hosting, and management. - Custom websites, web applications, and Progressive Web Applications (PWAs). - Domain registration, subdomains, and related services. - Professional business email and mailbox hosting. - Software development and custom integrations. - Artificial intelligence solutions and business automation. - Technology consulting, IT support, and cybersecurity services. - Business registration assistance and digital business setup. - Online courses, training, and educational services. - Digital marketplace services and platform subscriptions. - Paid plans, upgrades, add-ons, and other digital products. Where a service is governed by a separate agreement, service-level agreement, or clearly disclosed offer, the applicable terms will also apply. 3. General Refund Principles Refund eligibility depends on the nature of the service, the amount of work completed, any resources already provisioned, third-party costs, the reason for the request, and applicable law. A refund is not automatically guaranteed merely because a customer changes their mind, stops using a service, or no longer requires it. However, TSL will fairly consider requests involving: - Services that were paid for but not delivered. - Duplicate or incorrect charges. - Verified billing errors. - Material failures to deliver an agreed service. - Projects cancelled before substantial work begins. - Other circumstances in which a refund is required by law or an applicable agreement. Any deductions from a refund will be assessed fairly and must be consistent with the agreed terms and applicable law. Nothing in this policy removes any consumer rights that cannot legally be excluded. 4. Website Development and Custom Projects For website development, web applications, software projects, and other customised services: 1. Customers should submit cancellation requests in writing as early as possible. 2. If cancellation is accepted before work begins, any refund will be assessed against the applicable agreement and any legitimate, disclosed, non-recoverable costs. 3. If development has already started, TSL may account for work completed and reasonable costs incurred when determining any appropriate refund. 4. If TSL cannot deliver the agreed project and no acceptable alternative can be arranged, the undelivered portion will be assessed for a refund or another appropriate remedy. 5. Requests based solely on personal preference, a change of business direction, or dissatisfaction with features that match the approved specifications do not automatically qualify for a full refund. 6. Defects or material departures from agreed specifications will be reviewed, and TSL will have a reasonable opportunity to correct them where appropriate. Project quotations, milestone agreements, and written statements of work may contain additional terms. 5. Website Hosting, Maintenance, and Management TSL may provide website hosting, maintenance, management, security updates, technical support, and related services through subscription plans or other service arrangements. - Unused subscription periods are not automatically refundable after service activation, subject to applicable law and the relevant agreement. - Customers may cancel eligible subscriptions to prevent future renewals. - Where TSL fails to provide a paid service as agreed, the issue will be investigated and an appropriate remedy considered. - Depending on the circumstances, remedies may include technical correction, service restoration, a service extension, a credit, or a refund. - Third-party outages, customer configuration errors, unsupported software, and external network failures will be assessed according to their cause and the applicable service terms. Any applicable service-level agreement will govern specific uptime commitments, exclusions, and service credits. 6. Domain Names and Subdomains Domain registration and renewal may involve independent registrars, registries, and other third-party providers. - Domain registration and renewal fees are generally non-refundable once the transaction has been completed, subject to applicable registrar rules and law. - Customers should verify domain spelling, ownership information, registration periods, and renewal details before confirming an order. - If a registration transaction fails and the payment is recoverable, TSL will assess the appropriate refund. - Domain transfers, renewals, and other transactions may be subject to external restrictions. - TSL-managed subdomains are subject to the relevant subscription plan, resource limits, acceptable-use requirements, and service terms. Any third-party domain fees will be disclosed before purchase where applicable. 7. Business Email and Mailbox Services Customers using TSL's professional email and mailbox services should report technical problems through the official support channel. TSL will investigate issues such as: - Failure to create or activate a paid mailbox. - Inability to access an account due to a technical fault within TSL's control. - Incorrect service provisioning. - Material email hosting or configuration failures. Email delivery can also be affected by recipient-provider filtering, DNS configuration, authentication records, spam controls, and third-party systems. Such issues do not automatically establish eligibility for a refund. Where a paid service cannot be delivered as agreed and the problem cannot reasonably be resolved, TSL will assess an appropriate remedy. Customers remain responsible for account security, lawful email usage, and compliance with applicable service limits. 8. Subscriptions, Renewals, and Cancellations TSL may offer monthly, annual, or other subscription arrangements. The applicable checkout page or subscription agreement will specify the plan price, billing interval, and whether automatic renewal applies. - Customers may cancel eligible subscriptions through the available account controls or by contacting support. - Where automatic renewal is enabled, customers should cancel before the next billing date to avoid the next renewal charge. - Cancellation generally stops future renewals; it does not automatically refund a billing period that has already started. - Duplicate charges, incorrect charges, and charges made after a valid cancellation has taken effect will be investigated and corrected where verified. - Changes to plans, features, or resource limits will be handled in accordance with the applicable plan terms and any required notices. Any advertised free trial, promotional period, or money-back guarantee will be governed by its clearly disclosed terms. TSL will not represent a subscription as free if mandatory charges apply without clearly disclosing those charges. 9. Free Websites and Promotional Services TSL may provide websites, website maintenance, email features, training resources, or other services at no additional charge under specific offers or plans. Where a service is advertised as free: - The applicable offer terms will explain any eligibility conditions and limitations. - Any mandatory third-party fees, domain renewal costs, or paid upgrades will be disclosed before the customer commits to them. - Free services do not create a refundable purchase price where no payment was made for the service itself. - Any separately purchased add-ons or third-party services remain subject to their respective terms. Customers will not be charged for optional paid services without the applicable authorisation or consent. 10. Training, Courses, and Educational Services Refund requests for training programs, online courses, learning portals, and educational services will be assessed according to the registration terms and the circumstances of the request. - Requests submitted before a paid course begins will be reviewed against the applicable cancellation terms and costs already incurred. - Once digital course materials have been accessed or substantial training has been delivered, a full refund may not be available where lawful restrictions apply. - If TSL cancels a paid training program without providing an agreed alternative, the affected fees will be assessed for an appropriate refund. - Missed sessions, personal scheduling conflicts, or failure to complete a course do not automatically qualify for a refund. Any specific refund guarantee communicated during registration will be honoured according to its terms and applicable law. 11. Business Registration and Third-Party Services TSL may assist customers with business registration, official filings, payment integrations, and other services involving independent organisations. - Government, registry, and third-party fees may be non-refundable once paid or processed, depending on the applicable rules. - Customers must provide accurate information and required documentation. - Additional charges for corrections, resubmissions, or changes must be disclosed and agreed upon where applicable. - If TSL fails to perform an agreed service, the undelivered portion will be reviewed for an appropriate remedy. TSL cannot guarantee decisions or processing times controlled by independent government agencies, registries, or third-party providers. 12. Free Trials and Digital Products Free trials, downloadable materials, digital tools, and other electronically delivered products may be subject to specific access and usage conditions. Before purchasing a digital product or beginning a trial, customers should review the description, compatibility requirements, limitations, and any subsequent subscription charges. Where digital content is supplied immediately after purchase, refund eligibility may depend on the applicable agreement, the nature of the content, and applicable consumer protection laws. Nothing in this section excludes a refund or remedy that is legally required. 13. How to Request a Refund Customers should contact TSL using the official support details below. Email: thehackitectsolutions@gmail.com Website: https://tslweb.site Include the following information in your request: 1. Your full name or registered business name. 2. The email address associated with your TSL account. 3. The service, plan, or product purchased. 4. The transaction reference or payment receipt. 5. The payment date and amount. 6. A clear description of the issue. 7. The resolution requested. 8. Relevant screenshots or supporting evidence, if available. For security reasons, never include passwords, private keys, or complete payment card details in a refund request. 14. Review and Processing of Refunds TSL will acknowledge and review refund requests within a reasonable period. If additional information is necessary, we may contact the customer for clarification. Once a decision has been made, TSL will communicate the outcome and explain any applicable refund amount or alternative remedy. Approved refunds will ordinarily be returned through the original payment method where practical and supported by the payment provider. If the original payment method is unavailable, an alternative lawful method may be arranged with the customer's agreement. The time required for funds to appear in an account may depend on the payment processor, bank, or financial institution. Any estimated processing period communicated by TSL is subject to the requirements of applicable law and the relevant payment provider. 15. Billing Disputes and Chargebacks Customers are encouraged to contact TSL to resolve billing concerns promptly where practical. TSL will investigate disputed payments and may provide relevant transaction records, service records, or other evidence to the payment provider. This policy does not prevent customers from exercising legitimate chargeback rights or pursuing remedies available under applicable law. 16. Suspension, Termination, and Customer Data TSL may suspend or terminate services in accordance with the applicable service agreement, including in cases of non-payment, fraud, security risks, or violations of platform policies. Suspension or termination resulting from a customer's breach does not automatically entitle the customer to a refund. Any refund obligation will be assessed under the applicable agreement and law. Customers should export or back up their data before cancelling a service where export tools are available. Account closure, data retention, and deletion are governed by the applicable service terms and privacy policy. Customers should consult the relevant service terms for any data export periods or retention limits. 17. Applicable Law and Consumer Rights This policy is intended to operate consistently with applicable laws and regulations, including relevant Nigerian consumer protection requirements. Nothing in this policy excludes or limits a statutory right, remedy, or liability that cannot lawfully be excluded or limited. Where a specific service agreement provides additional refund protections, those protections will apply according to their terms and applicable law. 18. Changes to This Policy TSL may update this policy to reflect changes in its services, billing arrangements, business operations, or legal obligations. The latest version published on the official TSL website will serve as the current published policy. Changes will not retrospectively remove rights already accrued under applicable law or a binding agreement. 19. Contact Information For questions about refunds, returns, cancellations, or billing disputes, contact: Thehackitect Solutions Limited (TSL) - Official Website: https://tslweb.site - Support Email: thehackitectsolutions@gmail.com We are committed to transparent service terms, fair treatment, and responsible resolution of customer concerns. --- Last updated: 27 October 2026. This policy provides general business information and should be reviewed against TSL's actual service arrangements and applicable law before publication.